Business Assistant
$31,200–$52,000 year
On-siteChicago, Illinois, United States
Job Summary
Greet and assist patients in person and over the phone, scheduling appointments and managing inquiries. Coordinate the dental appointment schedule, optimize patient flow, and confirm or follow up on missed visits. Verify and process dental insurance information, assist patients with coverage details, and handle payments including copayments and outstanding balances. Maintain accurate patient records, manage demographic data, and oversee office supply ordering. Serve as a liaison between patients, providers, and staff to communicate treatment plans and care instructions. Collaborate with the billing department to resolve discrepancies and ensure claims are submitted accurately. Work collaboratively with the team to support office-wide initiatives.
Required Qualifications
- High school diploma or equivalent
- Proficiency in office software (Microsoft Office, dental practice management software, etc.)
- Strong organizational and multitasking abilities
- Excellent verbal and written communication skills
- Ability to communicate effectively with patients and team members
- Strong customer service skills with a focus on creating a positive patient experience
- Exceptional attention to detail, particularly in managing patient records and financial transactions
- Ability to adapt to a fast-paced and dynamic work environment
- Ability to work collaboratively
- Willingness to take on varied responsibilities to support the success of the dental office
Desired Qualifications
- additional education in healthcare administration or related field
- Previous experience in a dental office
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