Business Analytics Specialist
HybridZagreb, Zagreb, Croatia
Job Summary
Lead and coordinate global RCS analytics and pricing initiatives, owning high-impact business and operational projects. Analyze pricing, routing, margin, and gross profit performance to identify optimization opportunities and support commercial decision-making. Maintain and improve RCS connectivity terms, pricing, and coverage data across global and regional markets. Collaborate with Sales, Product Success, and Go-to-market teams to provide analytics, pricing recommendations, anomaly detection, and customer insights. Support the development and rollout of new pricing models, billing logic, and commercial frameworks for RCS products and carrier partnerships. Monitor industry trends, operator strategies, and market developments to proactively identify business risks and growth opportunities.
Required Qualifications
- Experience in business analytics, pricing, commercial operations, telecommunications, CPaaS, or a related domain
- Advanced Excel skills and experience working with complex datasets, pricing models, and operational reporting
- Experience using Power BI or similar data visualization and reporting tools
- Experience using AI tools to improve productivity, automate workflows, support analytics, or generate business insights
- Proactive mindset with a willingness to take initiative, contribute new ideas, and actively identify opportunities for improvement rather than waiting only for assigned tasks
- Ability to work with large datasets, margin analysis, and business reporting
- Experience collaborating across multiple business functions and coordinating complex projects with diverse stakeholders
- Strong analytical thinking and ability to identify business risks, anomalies, and optimization opportunities
- Comfortable working in fast-changing environments with multiple ongoing initiatives and shifting priorities
- Strong communication skills, with the ability to explain analytical findings and commercial recommendations clearly to technical and non-technical stakeholders
- Fluent in English, both spoken and written
Desired Qualifications
- Experience working with RCS, messaging products, mobile operators, or carrier partnerships
- Exposure to pricing strategy, billing systems, or commercial framework development
- Understanding of telecommunications industry concepts such as routing, delivery rates, network identifiers, or capability checks
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