Business Analyst - Workforce Development Software
Remote
Job Summary
Own discovery and requirements for a workforce development SaaS platform covering WIOA case management, labor exchange, services, and outcomes reporting. Translate program and policy needs into build-ready user stories, process maps, and configuration rules. Attend client workshops to document workflows for intake, eligibility, enrollment, and case notes. Partner with Product and Engineering to design solutions, clarify scope, and manage requirement changes. Support integrations, data mapping, and reporting while planning and executing user acceptance testing with customers. Triage defects and validate fixes to ensure audit-ready financials and compliance.
Required Qualifications
- 2+ Years in workforce development with program domain knowledge (WIOA, labor exchange, eligibility, intake, reporting, performance)
- Strong facilitation and documentation skills; can turn complex processes into testable requirements
- Project and grant performance: Build a repeatable financial operating model for complex, compliance-heavy projects, including budget-to-actual comparisons, burn rates, cost allocation, and overall fiscal performance metrics
- Client-facing deliverables: Partner with our Quality Assurance team to deliver accurate, timely, audit-ready financials
- Finance cadence that builds confidence: Lead monthly close and quarterly reporting activities, creating predictable outcomes with a clear narrative
- Controls that support momentum: Strengthen controls and compliance while keeping the business moving fast
- Strategy and Planning: Translate tradeoffs into decisions - forecasting, scenarios, and recommendations that help us pick the right direction together
- Cross-functional problem-solving: Work hand in hand with the operations and client-facing teams when financial issues arise, before they become escalations
- Scale the team; build the machine: Help position us for growth and the exciting chapters ahead!
- You're fluent in the numbers and comfortable with the messy middle of scaling fast
- You can move from deep analysis to executive conversation without missing a beat
- You're hands-on when needed, but you're always building people, processes, and tools
- You simplify complicated things and build systems to keep them simple
- You anticipate the communication before it's needed and always know your audience
- You're calm, direct, and you follow through
- Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification)
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