Business Analyst
Remote · Pittsburgh, Pennsylvania, United States or Williamsville, New York, United States
Job Summary
Communication Specialist/Business Analyst to act as a liaison between TaxSys clients and developers. Responsibilities include gathering and documenting requirements, troubleshooting software and business process issues, responding to client inquiries, testing fixes and new features, leading demos and training, and serving as a subject matter expert for specified components. Must have strong plain-English writing, clear verbal communication, problem-solving skills, and be able to travel up to 10%. Collaborative team environment with exposure to clients, analysts, developers, and management; remote work availability via telecommute option.
Required Qualifications
- Strong plain English writing skills
- Clear and concise verbal communication about complex issues
- Excellent problem solving and troubleshooting skills
- Adaptable and able to effectively multi-task
- Demonstrable computer proficiency and quantitative thinking
- Aptitude for learning new things
- Ability to work both independently and as part of a team
- Willingness to travel up to 10%
- Backgrounds in English, History, Philosophy, or other writing-intensive disciplines
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