Business Analyst
RemoteUnited States
United StatesRemoteFull TimeSmall
Full TimeSmall
Job Summary
Advise on solutions for client, broker, and TPA requests while leading process discovery and task creation with cross-functional teams. Document and transition business processes to CRM, BI, or other systems, then coordinate agile project teams through all stages. Develop regression test plans, guide user acceptance testing, and train team members on CRM, BI, and new technologies. Support CRM and BI processes, including troubleshooting, and manage small to medium projects ensuring timely and budgeted completion. Maintain clear documentation of processes and technical designs while collaborating with IT to support business functions.
Required Qualifications
- Bachelor's degree, preferably in business analytics or a related field
- Over 3 years of experience in business analytics with a strong understanding of business processes
- Demonstrated experience in Agile/Sprint Planning project management methodologies
- Familiarity with SQL for self-service analysis or quality assurance (QA)
- An understanding of IT infrastructure, including database servers, ETL pipelines, software development life cycle (SDLC), cloud architectures, programming languages, object-oriented principles, API concepts, system integrations (frontend and backend concepts), and data structures
- Effective communication skills with senior management, including the ability to explain technical concepts to non-technical stakeholders
- Experience with reporting tools such as PowerBI or Tableau for data visualization and analysis
- Proactive mindset, with an inclination to seek clarification by asking questions, even in challenging scenarios
- Solid grasp of database concepts, working effectively with data analysts and developers
- Proficiency in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, etc.)
- Capacity to multitask and adjust priorities based on business needs
- Basic understanding of software development, with the ability to create simple programs for data extraction and analysis
- Collaborative team player mindset with strong problem-solving abilities, analytical thinking, and attention to detail
- The drive to learn business processes specific to the Pharmacy Benefit Management (PBM) industry
Desired Qualifications
- PBM, pharmacy, healthcare, claims, or pharmacy network experience is highly desirable
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