Business Analyst (Technical & AI)
$95,000–$110,000 year
HybridWashington, District of Columbia, United States or Washington, United States
Job Summary
Partner with business and technical stakeholders to elicit, analyze, and document complex requirements for enterprise USPS systems, including APIs, price change workflows, and compliance applications. Translate stakeholder needs into actionable deliverables such as user stories, workflows, data models, and technical specifications while leveraging AI tools to automate tasks and validate requirements. Collaborate with developers, architects, and testers to ensure seamless solution translation, produce documentation including test plans and training guides, and facilitate workshops to align diverse priorities. Support Agile and Waterfall methodologies, contribute to quality assurance and UAT efforts, and validate data flows across integration points. This consulting role focuses on accelerating requirements gathering and improving solution quality for a stable, long-term program impacting the nation's delivery network.
Required Qualifications
- U.S. Citizenship or Green Card; able to obtain Public Trust clearance
- 5+ years of business, technical, and systems analysis experience, including extensive client-facing work
- Bachelor's degree in Computer Science, Business Administration, Engineering, Economics, MIS, or related field
- Exceptional written and verbal communication skills, including the ability to prepare clear documentation and train stakeholders
- Proven ability to independently create technical solutions for business problems, from discovery through implementation
- Strong analytical skills and proficiency working with XML, JSON, SQL, and relational databases
- Adept at facilitating discussions and balancing multiple priorities across stakeholder groups
- Experience integrating modern tools into requirements analysis; exposure to AI/ML techniques (e.g., Python, TensorFlow, Azure AI, or similar frameworks)
- Familiarity with Jira, Confluence, and other requirements management and documentation tools
- Proficiency with Microsoft Excel (pivot tables), PowerPoint, Visio/Lucid, and SQL
Desired Qualifications
- Experience supporting USPS programs or large-scale mailing operations
- Familiarity with (COTS) mailing software solutions, Salesforce, or enterprise API environments
- Experience architecting solutions for various systems involving flowcharts, diagrams, ERDs, and technical user stories
- Prior consulting or professional services experience
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