Business Analyst
HybridBogotá, Bogota D.C., Colombia or Bogota, New Jersey, United States
Job Summary
Gather, analyze, document, and validate business, functional, and technical requirements across customer projects. Work with customers and stakeholders to define processes, integrations, reporting needs, and data mapping. Translate complex requirements into functional specifications and project documentation for technical and non-technical audiences. Support software implementation activities including configuration, data analysis, testing, and deployment. Perform data analysis using SQL, spreadsheets, and reporting tools to validate requirements. Develop use cases, test scenarios, and test plans to support quality assurance and customer acceptance testing. Partner with cross-functional teams throughout testing phases to ensure successful validation. Prepare and maintain project documentation throughout the Software Development Life Cycle, including business requirements, process documentation, and lessons learned. Support continuous improvement initiatives by optimizing processes and workflows. Communicate business processes and solution functionality to customers and internal teams. Collaborate with Engineering, Product, Project Management, and Customer teams to deliver high-quality solutions. Hybrid work model: 3 days remote, 2 days onsite at Torre Krystal offices in Bogotá.
Required Qualifications
- Advanced English proficiency (B2 or Higher)
- Experience working as part of project teams supporting implementations, software delivery, business analysis, or related functions
- Strong analytical skills with experience working with data, calculations, formulas, and problem-solving activities
- Advanced experience using Microsoft Excel and other analytical tools
- Experience gathering requirements, documenting processes, and supporting customer-facing projects
- Knowledge of SQL and experience performing data analysis or database-related activities
- Excellent communication, presentation, organizational, and stakeholder management skills
- Strong customer-facing skills with the ability to communicate effectively with technical and non-technical audiences
- Ability to manage multiple priorities, work independently, and thrive in fast-paced environments
- Hybrid work model: 3 days working from home and 2 days onsite at our Torre Krystal offices in Bogotá
Desired Qualifications
- Experience working with enterprise applications, integrations, reporting platforms, business intelligence tools, databases, or related enterprise technologies is preferred
- Experience supporting software implementations, testing activities, or SDLC processes is preferred
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