Business Analyst -Service Now Case Management (Information Technology/Software)
RemoteLuxembourg or Austria
Job Summary
Conduct in-depth analysis of business requirements for ServiceNow Case Management, specifically within HRSD modules, to ensure alignment with project goals. Document business processes, workflows, and use cases while supporting the extension of HRSD functionality into other domains like Procurement. Develop business process models to visualize workflows and identify opportunities for value stream optimization. Perform comprehensive risk assessments and mitigation planning, preparing Business Cases, Vision Documents, and Security Plans. Execute business process analysis to evaluate efficiency and uncover areas for improvement within an Agile environment.
Required Qualifications
- University degree in IT or relevant discipline
- Minimum 6 years of relevant working experience in IT
- Experience with ServiceNow platform, particularly in the HRSD or CSM (Customer Service Management) modules
- Experience in Case Management processes and workflows in ServiceNow
- Experience with documenting business process flows, use cases, quality management plans and user acceptance testing
- Experience working in an Agile software development environment
- Good knowledge of analysis/modelling tools and techniques (use case diagram, state diagram, entity relationship model, interaction diagrams etc.)
- Good knowledge of BPMN or UML or other with equivalent value
- Good knowledge of Wiki and collaborative sites
- Excellent command of the English language
- Based in Vienna, Austria
- Workplace: Onsite
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