Business Analyst/Operations
RemotePhilippines
Job Summary
Collaborate with the Practice Leader to build and document internal processes and workflows, developing templates, SOPs, trackers, and documentation using Microsoft tools. Assist with project coordination, follow-ups, and task tracking while using Visio or Lucidchart for process mapping. Prepare internal reports, identify operational improvements, and support ad hoc administrative tasks while maintaining confidentiality with sensitive information. Work during U.S. time zones with a focus on internal support rather than client-facing duties. Prior experience in process building, executive assistance, or professional services consulting is preferred, along with advanced proficiency in the Microsoft Office Suite.
Required Qualifications
- Must be able to work during U.S. time zones
Desired Qualifications
- Proven experience in process building, operations, executive assistance, or project coordination
- Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Familiarity with Visio or Lucidchart for workflow design
- Strong organizational skills and attention to detail
- Excellent written and verbal communication skills
- Comfortable working independently with minimal supervision
- Prior exposure to or interest in AI tools is a plus and may open the door to expanded responsibilities
- Experience in professional services, consulting, or accounting environments
- Familiarity with workflow automation or AI tools (bonus)
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