Business Analyst
$54,000–$54,000 year
Hybrid · Toronto, Ontario, Canada
Job Summary
The Business Analyst at Teleperformance is responsible for preparing WBR, MBR, QBR data points for all departments, conducting trendline and correlation analysis, and performing quartile and standard deviation analysis to provide insights for performance management. The role requires proficiency in Excel/Google Sheets, strong statistical analysis skills, hands-on SQL experience for data management, and familiarity with stakeholder management in a fast-paced environment. Candidates should be Six Sigma certified and have a background in sales support with experience managing KPIs.
Required Qualifications
- Six Sigma certified (yellow belt minimum, green or black belt preferred)
- Background in a sales support environment, with experience managing KPIs of Sales Representatives and Project Managers
- Proficiency in Excel/Google Sheets, including pivot tables, conditional formatting, vlookups, etc.
- Experience in statistical analysis
- Experience working in Business Process Outsourcing and is used to a very fast-paced environment
Desired Qualifications
- Experience in managing stakeholders, multiple processes, departments, and projects simultaneously
- Hands-on experience with SQL for Data Extraction, Data Manipulation, Data Integration and Performance Optimisation
- Proficient in PLX Dashboard (preferred)
- Experience with Time Series Management of Data
- Prior experience in putting together reporting framework and business review presentations from a data perspective
- Ability to meet tight deadlines and comfortable with working beyond regular office hours when necessary
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