Business Analyst - Onboarding
On-siteLondon, England, United Kingdom
Job Summary
Lead analysis on strategic projects across CMC Markets' varied platforms by engaging stakeholders, creating high-standard user stories, and translating business needs into technical requirements for development and QA teams. Manage and prioritize the backlog of requirements, conduct impact analysis for client onboarding journey changes, and support acceptance testing of project deliverables. Generate and monitor reports tracking performance and impact on client journeys while ensuring fair, consistent service delivery and maintaining strict confidentiality. Apply Agile practices to drive projects forward, mentor team members, and assist in improving end-to-end user journeys across multiple channels.
Required Qualifications
- A great communicator who can engage with all levels of stakeholders and work effectively with the Development teams
- Proven experience in a Business Analyst role within financial services working on complex business and technical solutions
- Experienced in Agile practices including Backlog management, prioritisation, Story refinement, Sprint planning
- Experience in areas such as client onboarding, CRM and sales area
- Enthusiastic in analysing and improving users end-to-end user journeys and experience across multiple channels (desktop & mobile platforms)
- Proven experience using wire framing /prototyping tools i.e. Miro, Figma
- Proven experience using collaboration tools i.e. Teams, Miro
- An understanding of XML/JSON
- Good technical knowledge and understanding of integrated IT systems and software development life cycle
- Self-motivated with the ability to drive projects forward to successful completion
- Use your existing skills and industry knowledge to mentor other Business analysts and team members
Desired Qualifications
- An understanding of XML/JSON is highly desirable
- Good technical knowledge and understanding of integrated IT systems and software development life cycle is highly desirable
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