Business Analyst
$85,000–$95,000 year
RemoteUnited States
Job Summary
Conduct enterprise-level business and process analysis for major IT initiatives, evaluating organizational processes, identifying gaps, and developing sustainable improvements aligned with government best practices. Lead requirements gathering sessions with stakeholders, translate business needs into documented workflows, and produce complex process maps and management-level summaries. Manage, document, and implement approved organizational process changes while tracking improvement effectiveness with data-driven justifications. Provide subject matter expertise for planning, reporting, and managing process improvement projects to support the CEC Strategic Direction.
Required Qualifications
- Minimum of 3 years of experience in business analysis, process improvement, or IT service management.
- Demonstrated experience with requirements gathering, process mapping, and workflow documentation.
- Strong understanding of ITIL concepts and enterprise process improvement methodologies.
- Ability to develop visually descriptive process maps and management‐level summaries.
- Experience analyzing metrics, benchmarking, and developing performance measures.
- Excellent communication skills for facilitating sessions and producing clear documentation.
- Ability to work collaboratively with cross‐functional teams and federal stakeholders.
- Remote position availability
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