Business Analyst III - Salesforce
$93,772–$93,772 year
On-siteNottingham, Maryland, United States
Job Summary
Lead sessions with stakeholders to gather, document, analyze, and validate business requirements for projects, enhancements, integrations, and process improvements within the Salesforce platform. Develop detailed user stories, acceptance criteria, process flows, and business rules to support solution design, while partnering with Product Owners and technical teams to evaluate approaches and recommend configurations. Perform implementation, configuration, and enhancement activities for complex business needs, collaborating with developers and QA to test, validate, and confirm that solutions meet documented requirements and intended outcomes. Accountable for reviewing, finalizing, and maintaining extensive functional and technical documentation, including user manuals, test scripts, and release notes. Support user acceptance testing by developing scenarios, coordinating validation, documenting defects, and resolving issues with technical teams. Provide demonstrations, walkthroughs, and knowledge-sharing sessions to drive user adoption and serve as a subject matter resource for business analysis practices, documentation standards, and Salesforce configuration. Proactively identify opportunities to improve functionality and business processes, offering guidance on requirements gathering, testing, and solution validation while providing end-user support as needed.
Required Qualifications
- Bachelor's degree in related field (Information Systems, MIS, BIS, etc.); additional, applicable years of experience may be substituted for a bachelor's degree
- Five (5) years' experience as a Business Analyst, Scrum Master, Product Owner or equivalent in Agile projects translating business requirements into technical solutions
- Experience using Salesforce to deliver business solutions
- Experience with Salesforce.com configuration, including the ability to support enhancements, troubleshoot issues, and recommend configuration-based solutions
- Experience testing and validating solutions as a Business Analyst in SDLC
- Strong understanding of Salesforce architecture, including but not limited to custom objects, assignment & validation rules, flow builder, roles, profiles, permission sets & security settings
- Experience documenting and optimizing workflows using RPA/APA technologies
- Working knowledge of Six Sigma methodologies (e.g., DMAIC, root cause analysis) to drive continuous improvement and operational excellence
- Ability to elicit and translate high-level business needs into specific, concise, and actionable processes, requirements, user stories, and acceptance criteria
- Demonstrated history of successful project completion, exhibiting excellent project management skills with the ability to self-manage, complete project deliverables, meet deadlines, handle and prioritize simultaneous requests, and work with teams laterally and upwards
- Ability to serve as a subject matter resource and provide guidance on business analysis practices, documentation, testing, configuration, and solution validation
- Displays strong business aptitude and a positive attitude
- Demonstrated ability to build trusted relationships, influence stakeholders without direct authority, and effectively lead cross-functional discussions to drive alignment and achieve business outcomes
- Detail oriented with creative and analytical thinking abilities
- Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts
- Confident in making well-informed decisions that are accurate and detail-oriented
- Ability to use strong problem-solving skills to find solutions to problems that are technically complex and require collection, interpretation, and analysis of data from diverse sources
- Ability to understand and articulate complex processes to a non-technical audience
- Excellent interpersonal skills necessary to communicate professionally and effectively, verbally and in writing, with vendors, service dealers, customers, and all levels of company staff
- Employee must be able to perform the essential duties/functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job, absent undue hardship
- Drug/Alcohol/Smoke-free workplace
Desired Qualifications
- Salesforce Business Analyst, Salesforce Administrator, or other related Certifications
- Prior experience with Financial Services Cloud and Agentforce
- Experience in consumer lending or financial services with knowledge of underwriting
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