Business Analyst III - CRM
On-site · Atlanta, Georgia, United States
Job Summary
Senior CRM-focused Business Analyst (Contract) driving an enterprise CRM solution on the Salesforce platform with integrated Quote-to-Cash and order fulfillment. Collaborates with cross-functional stakeholders to translate business needs into technical specifications, develop BRQs and process flows, create comprehensive E2E test cases, support software testing, and guide requirements through agile processes. Demonstrates strong business acumen, storytelling, and communication to align business objectives with CRM capabilities and drive high-impact results.
Required Qualifications
- Minimum 8 or more years of experience in related field (i.e. relevant business operations and/or system support, business process design, etc.)
- Workflow management experience
- CRM experience
- Process Flow creation experience
- 5 or more years of related experience if candidate possesses a related advanced degree and analytical thinking skills
- Requirements solicitation & documentation experience for new products, lifecycle management and/or enhancements
- Manage, follow, and adhere to the long/short term product roadmap for CRM in conjunction with functional leads.
- Experience in full life cycle implementation (requirements gathering, process design, configuration, functional design, testing, conversion, and deployment)
- Ability to grasp and explain complicated subject matter to others across the business that are less connected to the situation and/or are less technically oriented
- Exceptional business acumen and story-telling skills – the ability to communicate an insight to be understood easily and to drive action
- Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization
- Demonstrated problem solving ability
- Demonstrated ability to multi-task, work under pressure, and think analytically
- BS/BA in Business Administration, Computer Science, Information Systems or a related field. MBA a plus.
- 5 years of experience in change management and methods & procedure documents
- Knowledge and understanding of Company’s Business internal sales order systems: ICOMS, OPTIX, Salesforce.com, WATTS, SERV, etc.
- Process Modeling/Analysis
- Training Facilitation
- PM Skills; coordinating, tracking, monitoring projects
- Sales Support experience, in a telecom business
- Experience in creating test cases and user testing.
- Experience in B2B service delivery process.
- Experience in the telecommunications industry.
- Experience with Agile methodologies.
- Experience with Visio and/or iGrafx, SharePoint
- Experience with JIRA.
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