Business Analyst I/II - Insurance platform
On-site · Gurugram, Haryana, India
Job Summary
Senior Business Analyst role focused on automating transaction workflows within an insurance platform. Partner with Product & Operations to identify manual, repetitive processes that can be automated; document business requirements and functional specifications; analyze system/data issues and support root cause analysis; collaborate with Engineering to translate business needs into automated solutions; support UAT and validate outcomes; create documentation, workflows, and SOPs for automated processes; use data to measure automation success, identify gaps, and recommend improvements; write and run basic SQL queries to support analysis, validation, and troubleshooting; mentor and guide junior Business Analysts and may manage a small BA team.
Required Qualifications
- Bachelor’s/Master’s degree with 6+ years of experience as a Business Analyst (Insurance, BFSI, or SaaS domain experience preferred)
- Prior exposure to business process automation, workflow tools, or transaction automation initiatives
- Excellent analytical and investigative skills
- Strong experience in bug tracking, triaging, and cross-functional collaboration with QA/Engineering teams
- Familiarity with tools such as JIRA, Confluence, Excel/Sheets, and process mapping platforms
- Clear communication skills for working across business and technical teams
- Basic SQL skills for data extraction, validation, and analysis
- Leadership skills with the ability to mentor, coach, and manage junior team members.
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