Business Analyst
$60,000–$100,000 year
HybridAlpharetta, Georgia, United States
Job Summary
Gather, document, and maintain business requirements aligned to underwriting operations needs while supporting process mapping, workflow analysis, and identifying inefficiencies. Prepare test scenarios, document UAT results, and validate solutions against business requirements during testing support. Analyze operational data, prepare status updates, and contribute to reporting on process performance and issue trends. Collaborate with Underwriting, Operations, IT, Product, Compliance, Finance, Claims, and other partners to support cross-functional initiatives, backlog management, and change activities. Follow established quality, compliance, confidentiality, and control standards when preparing documentation and reviewing deliverables. Occasional travel may be required.
Required Qualifications
- Bachelor's degree in Business, Finance, Insurance, Operations, Information Systems, or a related field
- 3+ years of business analysis, insurance operations, underwriting operations, process documentation, or related experience
- Experience preferably within commercial P&C, specialty insurance, or E&S lines
- Developing capability in requirements gathering, process mapping, data analysis, UAT coordination, stakeholder engagement, cross-functional collaboration, quality assurance, process improvement, change support, and ethical conduct
- Proficiency in core business systems, Microsoft Office, and written communication
- Ability to create accurate requirements documents, process documentation, status updates, and business communications
- Awareness of vendor management, industry best practices, gap analysis, backlog management, sprint support, release coordination, business intelligence, presentation/facilitation, onboarding, and continuous learning expectations
- Understanding of insurance operations fundamentals, underwriting workflows, policy lifecycle processes, regulatory/compliance considerations, and established operational standards
- Experience with requirements/workflow tools such as Jira, Azure DevOps, or Confluence
- Experience with reporting or analytics tools such as Excel, Power BI, or similar platforms
- Occasional travel availability
- Currently authorized to work in the United States on a full-time basis
Desired Qualifications
- Experience with requirements/workflow tools such as Jira, Azure DevOps, or Confluence, and reporting or analytics tools such as Excel, Power BI, or similar platforms preferred
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