Business Analyst
On-siteHyderabad, Telangana, India
Job Summary
Conduct pre-implementation workflow shadowing sessions with provider organizations and health plan teams. Perform time studies and analyze current-state workflows to identify inefficiencies, then document processes and user behaviors in structured formats. Translate observations into actionable insights for Client Training, Provider Training, and Product teams while supporting activation readiness by identifying risks prior to go-live. Synthesize qualitative and quantitative data into reports and presentations, maintaining organized documentation for scalability. Partner with cross-functional teams to incorporate findings into onboarding and implementation strategies.
Required Qualifications
- Bachelor's degree in Healthcare, Business, Public Health, or a related field
- 2-5 years of experience in healthcare, consulting, operations, or a related analytical role (internships included)
- Strong analytical and problem-solving skills with attention to detail
- Ability to observe workflows and accurately document processes
- Strong written and verbal communication skills
- Ability to translate complex workflows into clear, structured outputs
- Organizational skills with the ability to manage multiple workstreams
- Comfort working in a fast-paced, evolving environment
- Ability to collaborate across teams and incorporate feedback
- Strong curiosity and willingness to learn in a healthcare and technology environment
- Ability to synthesize information and identify patterns or insights
- Clear and concise documentation skills
- Strong interpersonal skills and ability to engage with client stakeholders
- Proficiency in Google Suite or Microsoft Office (Docs, Sheets, Slides)
- Ability to manage time effectively and meet deadlines
Desired Qualifications
- Exposure to healthcare workflows (provider or payer settings)
- Experience with process mapping, time studies, or workflow analysis (academic or professional)
- Familiarity with tools like Jira, Confluence, Lucidchart, or Miro
- Experience supporting implementation, onboarding, or operational projects
- Interest in healthcare operations, process improvement, or user experience
- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)
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