Bus Aftersales Regional Coordinator
On-siteIstanbul, Istanbul, Turkey
Job Summary
Conduct on-site inspections across the MBT Turkey Aftersales network to ensure service quality meets Daimler Truck AG / MBT standards and follow up until deficiencies are resolved. Monitor the authorized service network infrastructure, including service processes, marketing, workshop organization, special tools, equipment investments, and human resources management. Encourage the use of MB Original Spare Parts and supervise improvement efforts to meet annual and monthly targets. Track workshop performance to enable efficient personnel utilization and boost operational excellence. Requires at least five years of experience in sales or aftersales, fluent English, and no travel obstacles to all Turkish cities.
Required Qualifications
- At least 5 years of work experience in Sales or Aftersales departments
- Strong coordination with internal business partners
- Excellent communication skills with dealers
- Excellent knowledge of MS Office applications
- Fluent English (spoken/written)
- Customer-oriented mindset
- Strong analytical and problem-solving skills
- Excellent negotiation and presentation skills
- No obstacle for travelling to all cities of Turkey
Desired Qualifications
- Hands-on workshop or technical service background in the commercial vehicle industry
- Experience in dealer/authorized service network development or audits
- Familiarity with workshop performance KPIs and analysis
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