Building Supervisor/Membership - John Geigle Branch^
$31,200–$32,448 year
On-sitePalm Harbor, Florida, United States
Job Summary
Greet members, guests, and program participants to create a welcoming environment while handling membership inquiries, receipting new memberships, and processing payments in Active. Conduct facility tours to assess member needs, follow up on those tours, and assist with wellness center reservations. Manage phone inquiries regarding membership and programs, input program registrations, and file necessary paperwork. Cultivate relationships with current and prospective members, introduce them to one another, and thank them for their engagement. Report suspicious activity to maintain a safe environment and assist with annual membership data audits and appreciation activities. Complete required Member Specialist I training within 60 days of hire.
Required Qualifications
- Must be a minimum of 17 years of age
- High school graduate or equivalent
- At least 1-year previous customer service experience
- Broad overview of the YMCA as it operates as a local, national and international movement
- Must have completed Intro to Y's Cause & Culture training
- Must have completed Ys Way to Service & Engagement training
- Must have completed I Hear You: Service with CARE training
- Must be working towards meeting the criteria of the Member Specialist I position within 60 days of hire date
- Must complete Foundations of Listen First with Listen First Skills Assessment
- Must complete Get SMART training
- Must complete Three Keys to Successful Family Engagement training
- Must complete Living our Cause for Frontline Leaders training
- Must complete Cause Driven Tour Workshop with Post Workshop Evaluation
- Must complete Active.net Skills Assessment
- Excellent communication and interpersonal skills
- Personal computer and data entry knowledge
- Must type 30 words per minute
- Proficient in Microsoft Office
- Organizational skills
- Positive attitude
- Must be capable of remaining professional when dealing with members/ customers and co-workers
- Must possess auditory, visual and verbal abilities to communicate via phone and in person
- Must be capable of remaining professional when dealing with members/ customers and co-workers
- Must possess auditory, visual and verbal abilities to communicate via phone and in person
- Must possess auditory, visual and verbal abilities to communicate via phone and in person
- Must be authorized to work in the U.S.
Desired Qualifications
- College degree with emphasis in Marketing or Communications
- CPR, AED and First Aid certification
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