Building Services Manager
On-siteHong Kong, Hong Kong
Job Summary
Manage physical security operations and the 24x7x365 outsourced security team while overseeing soft services contracts for cleaning, grounds maintenance, and facility repairs. Coordinate emergency responses, root cause analysis, and post-event remediation for security incidents, ensuring compliance with ISMS, SOC2, and PCI-DSS accreditations. Facilitate customer-facing security requirements, manage loading dock operations, and maintain agreements for critical metrics against industry standards. Conduct regular property inspections to ensure cleanliness and curb appeal while supporting the Operations Director in handling physical security incidents and local regulatory compliance.
Required Qualifications
- 5+ years of experience in facilities, security operations, or front-of-house
- Successfully managed 3rd party service providers; setting and managing important metrics, negotiating contracts and pricing for services
- OPEX budget management experience
- Mentored or trained junior staff
- Experience developing or implementing business processes
- Familiar with working with Customer Portals, and at the user level on Security networks (ex accessing CCTV archive data)
- Familiar with local regulations and standards
- General knowledge in general building and security system repair & maintenance and health and safety
- Incredibly flexible and forward-thinking and motivated by change
- You excel at communication; you can deliver effective presentations to your key team members and management
- Please note this role will be predominantly based in our data centre in Hong Kong
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