BTS Site Manager
On-siteCharleston, South Carolina, United States
Job Summary
Manage Base Telecommunications Systems operations and maintenance as the primary on-site contractor representative to the Contracting Officer and mission partners. Plan, assign, and supervise all contract work for voice switching, VoIP, inside/outside plant, work orders, trouble tickets, preventive maintenance, and special projects. Ensure emergency, priority, and routine outages meet required response and restoration timelines, including 24/7/365 call-back coverage. Oversee the Maintenance Support Plan, Quality Control Plan, safety plan, and required reports while enforcing DoD/Air Force cybersecurity, OPSEC, and physical security requirements. Coordinate scheduled outages, vendor support, and Government engineering activities. Maintain accurate updates to CAIRS/TMS, CIPS/CVC, trouble-ticket logs, work orders, inventories, and cable records. Requires 24/7/365 availability, active Tier 3/Secret clearance, and BICSI certification.
Required Qualifications
- Demonstrated leadership of telecommunications O&M teams in a mission-critical, multi-site environment
- Working knowledge of Avaya voice systems, VoIP, SIP/PRI trunks, media gateways, voicemail, call accounting, ISP/OSP copper and fiber infrastructure, and cable-management records
- Ability to interpret PWS requirements, technical orders, OEM manuals, drawings, work orders, service-level priorities, and quality metrics
- Excellent customer communication, scheduling, documentation, conflict resolution, and technical-report-writing skills
- Ability to manage competing priorities and direct continuous restoration efforts during emergencies
- Proficiency in reading, writing, speaking, and understanding English
- Active CompTIA Security+ certification at commencement of cyberspace work and maintained throughout employment
- Current BICSI Registered Cabling Installer, Technician-level certification; or qualifying installation experience and applicable factory-approved manufacturer certifications where permitted by the PWS
- Active U.S. Tier 3 / Secret security clearance
- Current driver's license compliant with base-access requirements; ability to obtain and maintain CAC/base credentials
- Anti-Terrorism and other Government-directed training within required timelines
- High school diploma or GED required
- Minimum 7 years of progressively responsible telecommunications, voice, network, or base-communications experience recommended, including at least 3 years leading technical personnel or managing comparable O&M services
- Experience managing performance metrics, quality control, safety, deliverables, outages, work orders, and customer coordination required
- Ability to travel between Joint Base Charleston locations and respond after hours when mission requirements dictate
Desired Qualifications
- Associate or bachelor's degree in Telecommunications, Information Technology, Engineering, Business/Program Management, or a related field preferred
- Relevant military or specialized technical training may substitute for formal education
- Federal, DoD, Air Force, installation-level communications, or other highly regulated mission-critical experience strongly preferred
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