BTIG APAC Technology: Front Office Technical Support Specialist
On-siteSydney, New South Wales, Australia
Job Summary
Provide responsive, hands-on front-line technical support to Sydney-based trading and operations users, resolving desktop, systems, access, and connectivity incidents with minimal disruption. Support the local network, storage, and data-center environment while administering Microsoft Office, SharePoint, Active Directory, and storage services. Build, maintain, and retire Linux virtual machines and assist with storage strategy, migration, and transition activities. Diagnose and resolve issues using practical scripting with VBA and Python to improve the reliability of desk-level tools. Work collaboratively with APAC and US technology colleagues to ensure critical systems have appropriate ownership and support coverage. This 12-month contract requires on-site presence in Sydney for a team of approximately 20 people.
Required Qualifications
- Experience providing technical support in financial services, ideally within a front office or trading-floor environment
- Strong Microsoft Office support skills, including SharePoint and Active Directory administration, together with practical experience supporting network and storage services
- Experience building and managing Linux virtual machines
- Practical scripting and automation experience, particularly with VBA and Python, to support and maintain user-facing tools
- Ability to troubleshoot methodically, manage competing priorities, and resolve issues with appropriate urgency
- Clear, respectful communication skills and the ability to work effectively with traders, operations colleagues, and distributed technology teams
- A reliable, collaborative approach, with curiosity and a willingness to develop new platform knowledge
- Must be authorized to work in Australia
Desired Qualifications
- Provide basic database support and coordinate larger database work with the US technology team, including the SQLHK01 estate
- Experience supporting front office trading platforms, such as Fidessa or Triton, including configuration, troubleshooting, and user support
- Familiarity with database operations or infrastructure lifecycle management
- Experience supporting storage migration or transition programs
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