BT Intern- Support Services

Provide first incident and service request support across all IT devices, software, and applications by creating, updating, and resolving tickets within the Service Management system. Conduct initial troubleshooting to determine user needs, leverage the knowledge database to resolve issues, and escalate tickets to appropriate technical resources when necessary. Assist with workstations, laptops, tablets, scanners, and phone deployments while working alongside Plant Engineers on information technology support needs at production facilities. This internship offers hands-on experience supporting the technology that keeps the business running, including exposure to end-user support, networking, telecommunications, and server infrastructure across office and manufacturing environments.