Brokerage Services Support Specialist
On-siteRiyadh, Riyadh Region, Saudi Arabia
Riyadh, Riyadh Region, Saudi ArabiaOn-siteFull TimeMid LevelMedium
Full TimeMid LevelMedium
Job Summary
Respond to customer inquiries via phone, email, and live chat, guiding new clients through onboarding and assisting with account registration. Proactively identify expansion opportunities during interactions while resolving technical and operational issues. Handle escalated complaints, record feedback, and contribute to training materials and knowledge bases. Work evening, night, and weekend shifts with Arabic as a required language and English as advantageous.
Required Qualifications
- Bachelor's degree or above (fresh graduates with strong internship experience in finance are encouraged to apply)
- Diploma holders with minimum 1-2 years of relevant work experience in brokerage/call center
- Language proficiency in Arabic
- Able to work according to the assigned shifts, which include evening shifts, night shifts and weekend shifts
Desired Qualifications
- Proven working experience in the related field is preferred, especially in the call center, sales support, technical support, online trading and/or stockbroking industry
- Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous
- Computer literacy is preferred
- English/Mandarin is advantageous
- Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief
- Excellent team player and high working efficiency
- Able to work under pressure and to manage multiple customer/client inquiries simultaneously and in a timely manner
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