Brokerage Service Center Agent
On-siteNuevo Laredo, Tamaulipas, Mexico
Job Summary
Monitor key metrics including employee satisfaction and operational effectiveness such as Product OPA Audit results to drive efficiency. Execute flawless operational performance by completing 52 hours of annual training, logging files with proper codes, and handling all correspondence within one hour. Comply with company controls, credit policies, and the Dress Code Policy while exemplifying our culture and building cross-functional relationships. Escalate issues to leadership as needed and ensure immediate reporting of any unsafe conditions or workplace incidents. Maintain professional relationships with clients and service providers while meeting KPI standards and contributing to district excellence metrics.
Required Qualifications
- 3 Months to 1-year related experience in data entry and/or training
- Customer Satisfaction oriented
- Good interpersonal and communication skills
- ability to communicate at all levels written and oral communication and presentations
- Develop and maintain a professional relationship with clients, service providers and employees
- Time management and attention to detail oriented
- Ability to complete work within standard procedures, guidelines and office policies
- Self-driven personality
- Good computer skills
- ability to learn other computer systems and tools
- English fluency 60%
- Teamwork player
- Commitment to Exemplify our culture at all times
Desired Qualifications
- equivalent combination of education and experience
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