Brokerage Client Service Representative
On-siteCleveland, Tennessee, United States
Job Summary
Assist Financial Advisors in servicing clients by preparing financial plans, conducting investment research, and managing calendars to maximize productivity. Schedule appointments, enter data into SalesForce, and coordinate marketing events while handling administrative tasks like answering calls, managing expense reports, and maintaining client records. Maximize sales opportunities by contacting potential clients based on internal leads and using product knowledge to identify existing sales potential. Provide operational guidance ranging from systems navigation to document fulfillment, ensure accurate submission of new business paperwork, and authenticate high-risk transactions through appropriate callback standards. Submit and process operational requests including funds distributions, deposits, and account updates. Work in coordination with advisors to address reports on insufficient funds and required minimum distributions.
Required Qualifications
- English (Required)
- Bachelor's degree or equivalent experience and related training
- Knowledge of securities markets and brokerage accounts
- Knowledge of the features and attributes of annuity products
- Exceptional telephone skills and the ability to appropriately/professionally interact with clients of all experience levels regarding securities transactions and brokerage accounts
- Effective time management skills
- Ability to communicate effectively with clients, managers and other associates
- Ability to evaluate, assimilate and utilize detailed and complex written and verbal technical information
- Ability to work in a self-directed fashion
- Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
- Must be able to lift 50 lbs
Desired Qualifications
- One to three years of experience in the securities industry
- Previous sales experience
- Bachelor's degree in business, accounting, finance, banking or equivalent education and related training
- Banking or Investment securities experience
- Previous experience in a call center or brokerage office environment, preferably focusing on outbound sales calls
- Financial Industry Regulatory Authority (FINRA) Series 7, 66, and 24 licenses or actively pursuing these licenses
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