Brokerage Client Service Associate
Remote
Job Summary
Assist clients and broker partners as the first point of contact for service needs, handling diverse brokerage questions spanning account services, trading, transfers, funding, and operations. Submit and process operational requests including order entry, account maintenance, fund distributions, and cash/stock journals. Interact with internal groups such as the trading desk, sales team, and engineering to resolve issues, while supporting customers with basic technical requests like API usage guidance and troubleshooting. Manage ad hoc projects and operational initiatives as assigned. Requires one to two years of securities industry experience, a FINRA Series 7 license, and strong communication skills. Join a global team of 380+ members at a Fintech firm with over $320 million in funding, committed to open-source contributions and opening financial services worldwide.
Required Qualifications
- One to two years of experience in the securities industry
- FINRA Series 7 license or ability to obtain within the first 6 months of employment start date
- Strong attention to detail, accuracy, and reliability with the ability to thrive in a fast-paced environment
- Must have strong written and communication skills
- Experience with FINRA, Federal, and SEC regulations
- Basic understanding of KYC and client onboarding processes
- Ability to collaborate and work effectively in a remote team environment
- Enjoys challenges and taking ownership of new responsibilities
Desired Qualifications
- Excited about Alpaca's mission and what we're building
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