Broker Services Support
Hybrid · Melbourne, Victoria, Australia
Job Summary
Service Centre Adviser provides first and second level support across systems and applications for brokers and internal teams, troubleshooting in line with SLAs, and managing service requests including onboarding and new starter setup. The role delivers high-quality support across phone, email, chat and other channels, resolving issues at first point of contact where possible, and escalating complex issues while maintaining ownership. The position requires a strong understanding of CBN services, the ability to support continuous improvement and knowledge sharing, and accurate record-keeping in ticketing systems. It operates with hybrid in Melbourne, Victoria, and supports both Victoria and Perth operating hours.
Required Qualifications
- Experience in a service desk, helpdesk, or customer support environment (or similar)
- Exposure to troubleshooting systems or applications
- Familiarity with Microsoft technologies (Office 365, Teams, SharePoint)
- Experience using ticketing systems (e.g. Freshworks or similar)
- Strong communication skills across multiple channels
- Ability to manage multiple requests and prioritise effectively
- A solutions-focused mindset with strong attention to detail
- Willingness to learn and build technical knowledge
- A collaborative, team-oriented approach
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.