Broker Service Representative- Remote, 8am-5pm ET
$47,965–$71,490 year
HybridFlorida, United States
Job Summary
Handle broker inquiries via phone and email regarding billing benefits, post-sale concerns, new hire enrollments, and renewal requests. Analyze complex problems, clarify carrier policies, and manage termination requests using internal tools and CRM platforms. Communicate regularly with brokers, Sales Consultants, and carriers to gather information and maintain positive relationships while acknowledging urgent requests. Stay updated on employee benefits trends, plan designs, and industry regulations to provide viable solutions. Provide team backup and desk coverage as needed, with seasonal overtime during peak periods.
Required Qualifications
- High school diploma or equivalent
- Previous customer service experience as an Associate Broker Service Representative, minimum 3 years, or any combination of education and/or experience that would provide an equivalent background in terms of customer service knowledge and experience
- Working knowledge of employee benefits, including policies, regulations, and industry best practices
- Ability to manage multiple tasks and prioritize in a fast-paced environment
- Ability to work independently with supervision as well as part of a team
- Strong analytical skills and attention to detail
- Strong written and verbal communication skills, with attention to grammar and detail
- Demonstrate advanced customer service skills, with the ability to effectively communicate via e mail and phone when interacting with customers
- Proficient using computer systems, office software, and data entry
- Seasonal overtime during peak season required and may include weekends and/or holidays
- Full-time, Monday to Friday, 8:00 a.m. – 5:00 p.m. with overtime during peak periods, holidays, and weekends as requested by management
- Minimal travel may be required for client meetings or training sessions
- Occasional in-office attendance for meetings, team collaborations, and other essential activities
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