Bring Calm, Care, and Connection to Every Interaction as an Experience Guide with the NOW
$35,360–$35,360 year
On-site · Brea, California, United States
Job Summary
The Experience Guide drives guest satisfaction and revenue at the boutique by warmly greeting guests, booking and editing massage appointments, promoting memberships and retail enhancements, handling payments, and maintaining a polished reception area. The role requires delivering top-level service, educating guests on services and memberships, managing daily boutique operations, and collaborating with leadership to implement best practices while fostering a positive, efficient workplace. Key skills include exceptional guest-service, active listening, clear communication, problem-solving, teamwork, detail orientation, and the ability to work flexible hours including evenings and weekends. The NOW Massage emphasizes a warm, welcoming environment, cosmetic boutique ambiance, and a focus on self-care through customizable massage services with opportunities for advancement and competitive compensation including commissions.
Required Qualifications
- Experience in sales and service is preferred
- Excellent guest service skills
- Strong communication and problem-solving abilities
- Team player
- Enthusiasm and friendly personality
- Ability to adapt in a fast-paced environment
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