Brenden - Dispatcher
$59,280–$59,280 year
On-siteRochester, New York, United States
Job Summary
Answer incoming calls, communicate instructions to drivers regarding pick-ups and drop-offs, and respond to email inquiries while monitoring traffic flow and sending alerts. Monitor drivers throughout their routes, solve problems for road accidents and vehicle breakdowns, and record incidents for vendor follow-up. Assist with investigating customer concerns, support the Lost and Found process, and ensure compliance with administrative policies and safety rules. Provide reports to the Operations Manager and Leadership team. Shift hours are 6:00am to 4:00pm on Saturdays and Sundays, with overtime available.
Required Qualifications
- 1+ years of professional experience working in one or more of the following capacities: dispatch, call center, customer service or hospitality
- CDL required
- Extremely detail-oriented
- Exceptional organizational skills
- Excellent written and oral communication
- Interpersonal skills
- Professional and energetic demeanor
- Ability to perform effectively in a fast-paced environment
- Must be a problem-solver
- Must be point-person for road accidents
- Must be point-person for vehicle breakdown
- Must be available for Saturday & Sunday shifts
- Must be available for 6:00am - 4:00pm shifts
- Must be able to handle overtime hours
Desired Qualifications
- Familiarity with Google Docs
- CDL (Preferred)
- Proficiency in Samsara
- Proficiency in Trip Shot
- Experience using multiple software programs simultaneously with various open tabs
- Experience using a Transportation Management System (TMS)
- Bilingual
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