Brand Systems Manager
$85,000–$95,000 year
On-siteCosta Mesa, California, United States
Job Summary
Build and evolve company-wide hospitality standards that define the 24 Carrots experience across every event, venue, and touchpoint. Design repeatable systems, tools, playbooks, and operational resources to enable consistent execution by Culinary, Beverage, Service, Event Management, Warehouse, Sales, Venues, and Creative teams. Research, develop, and implement new presentation concepts, hospitality products, and guest experience enhancements while partnering with Warehouse on inventory strategy. Lead cross-functional implementation through training, documentation, field testing, and continuous improvement. Evaluate execution in the field to identify opportunities for refinement based on operational feedback. Ensure consistency and scalability throughout the guest journey by collaborating across departments.
Required Qualifications
- 5–7+ years of experience in hospitality, catering, hotels, restaurants, event production, creative operations, experience design, visual merchandising, product development, or a related field
- Understands that exceptional hospitality is built through systems, standards, and consistent execution—not chance
- Has experience developing SOPs, operational tools, training programs, or quality initiatives across multiple teams
- Can translate creative ideas into practical, scalable solutions that improve both guest experience and operational performance
- Enjoys researching hospitality trends, products, presentation techniques, and innovative guest experiences
- Is comfortable leading cross-functional projects and influencing teams without direct authority
- Has exceptional communication, organization, and project management skills
- Thrives in collaborative environments while maintaining high standards and strong attention to detail
- Is equally comfortable in strategic planning meetings and walking an event to validate execution
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