Brand Specialist
$50,000–$100,000 year
On-siteThousand Oaks, California, United States
Job Summary
Welcome guests to Mercedes-Benz of Thousand Oaks with genuine warmth and professionalism, guiding them through the vehicle lineup with curiosity and enthusiasm. Listen carefully to understand each guest's needs, then present the right vehicle with confidence while conducting engaging test drives. Build lasting relationships through consistent follow-up and maintain a disciplined pipeline in the CRM. Collaborate with sales management and finance to guide guests through a seamless, transparent purchase process, representing the brand standard on the floor, phone, and online. Meet monthly performance targets while maintaining excellent guest satisfaction scores.
Required Qualifications
- Valid driver's license with a clean driving record
- Self-motivated with a hunger to grow your earnings and your career
- Comfortable with CRM tools and digital communication -- or quick to learn them
Desired Qualifications
- Previous experience in hospitality, luxury retail, sales, or a guest-facing role strongly preferred
- Polished, professional presence -- Mercedes-Benz guests expect to feel genuinely welcomed and well-served from the first interaction
- Natural communicator who listens well, builds rapport quickly, and follows through with integrity
- A genuine hospitality mindset -- the guest experience is not a task, it's the standard
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