Brand Champion
On-siteLancaster, Pennsylvania, United States
Job Summary
Establish clear sales goals with Restaurant General Managers and execute action plans to drive accountability and profitable growth. Serve as the subject matter expert for assigned brand systems, equipment, and facilities while training teams on operational excellence initiatives and new product launches. Lead by example to coach Restaurant Managers on hiring, staffing, and delivering traveler experiences that exceed expectations through speed and hospitality. Review traveler feedback to develop action plans for continuous improvement and ensure full brand compliance across all designated travel plazas on the PA Turnpike. Travel 75-80% of the time, visiting sites four days per week to support strategic direction and foster a culture of excellence in food safety and brand standards.
Required Qualifications
- 5+ years Management experience
- QSR Management experience with strong financial business acumen (sales/profit/margin)
- Strong supervisory, coaching and leadership skills
- Excellent interpersonal skills with a focus on customer service
- Excellent time management skills and ability to work across all shifts
- Familiarity with food handling, safety, and other restaurant guidelines
- Willingness to travel 75-80%; four days per week will be expected to visit sites
- Strong communication skills
- Proficient with Microsoft Office Suite or related software
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