Branch Vice President I
On-siteHamlin, New York, United States
Job Summary
Coach, develop, and lead all branch employees to achieve individual, branch, and organizational growth goals while delivering exceptional member service experiences. Ensure day-to-day branch operations result in meeting strategic goals and profitability requirements by establishing tactical plans, documenting objectives in the annual business plan, and maintaining high participation in the Leadership Team. Train staff to embrace VyStar's Standards of Excellence, model behaviors while performing duties, and develop succession plans within the branch network. Conduct daily team huddles, weekly sales meetings, and side-by-side evaluations for direct reports and ABMs, while preparing performance appraisals for all levels of management. Analyze data to determine staffing changes, ensure compliance with regulations and policies, and resolve member concerns independently. Actively lead by example through community service and support high school and collegiate employees, including mentoring and training student interns.
Required Qualifications
- High School Diploma/GED
- 4 + years in a customer service, sales, community service, military service, or leadership role
- 3 + years' experience in lead role within financial institution
- congenial attitude
- excellent written and verbal communication skills
- problem solving skills
- ability to relate well with others
- strong teaching and mentoring skills
- commitment to quality service
- ability to work in a fast paced, changing environment
- strong desire to assist members in meeting their financial needs
- ability to exert up to 50 pounds of force occasionally
- ability to work from home during branch closures
- Focus behavior (carefully listening to and observing client or member)
- Connect behavior (consistently be friendly and approachable)
- Understand behavior (listen empathetically and ask questions)
- Counsel behavior (recommend solutions based on client's or member's needs and objectives)
- Advance behavior (ensure member's expectations were exceeded)
- integrity
- trustworthiness
- professionalism
Desired Qualifications
- Associate's/Bachelor's degree
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