Branch Technical Manager
On-sitePhoenix, Arizona, United States
Job Summary
Oversee Mechanical, Network, and Managed IT Technicians while coordinating field, shop, and Dispatch/Customer Care activities within the branch. Maintain profit margins comparable to industry benchmarks by focusing on high customer retention, award-winning service, and budget management. Evaluate operational costs, establish work assignment benchmarks, and set compensation structures aligned with industry standards. Manage approximately 30+ technical staff, holding them accountable for territory integrity, response time, daily calls, and incompletes. Set processes and procedures that improve efficiency and bottom-line results while consistently enhancing high-level customer service.
Required Qualifications
- 3-5 years experience in copier/printer repair industry
- Prior experience managing 15 - 20+ service employees
- Minimum 3 years experience in a service management role
- Demonstrative ability to recruit, motivate and train our technical force
- Strong start to finish management skills
- Ability to be fair and hold subordinates responsible for branch revenue and cost budgets
- Self-starter with strong problem-solving abilities
- Ability to set compensation structure standard with the industry
- Ability to set processes & procedures that improve efficiency and bottom line results, while consistently improving our high level of customer service
- Ability to manage approximately 30+ technical staff individuals and hold accountable: territory integrity, response time, daily calls and incompletes at acceptable ranges
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