Branch Support Services Representative
On-site · Russellville, Alabama, United States
Job Summary
Provide assistance and quality customer service to retail employees and other bank employees. Complete daily tasks as assigned. Entry level into this area with focus on acquiring knowledge and skills to perform department duties, following established procedures and policies to safeguard financial information, maintaining audit-ready records, and meeting reporting deadlines. Responsibilities include editing, correcting, and processing transactions to customer accounts; managing customer documentation; verifying and balancing bank accounts; balancing teller-related activities; processing mail and research as needed; knowledge of bank transcodes, bank products, and services; and collaboration with other departments as directed.
Required Qualifications
- High school graduate or equivalent
- One year of operational experience, customer service experience or equivalent
- Must be able to set priorities and demonstrate excellent organizational skills
- Good communication skills, both verbal and written
- Ability to interact well with all bank personnel
- Ability to perform repetitive tasks and to operate well within time restraints
- Demonstrated ability in working with computers
- Must be able to follow specific instructions
- Must have good motor skills, continuous movement of hands
- Ability to sit for extended periods of time
- Demonstrates proficiency and commitment to excellence in performance of duties
- Knowledgeable of regulations governing transactions in relation to deposit and loan accounts
- Individual has demonstrated aptitude for banking and begins developing a general knowledge of bank operations
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