Branch Supervisor, Full Time (Oak Creek)
On-siteOak Creek, Wisconsin, United States
Job Summary
Provide members with service on a variety of transactions, open and close accounts, and handle all monetary inquiries including deposits, withdrawals, and check cashing. Act as Branch Manager when the Branch Manager is absent, perform branch opening and closing duties under dual control, and balance daily cash. Assist staff in training, coach MSR personnel to increase products per member, and address member complaints or complex issues such as IRA transfers and deceased member accounts. Serve as Notary Public, conduct security testing, and respond to alarm calls during non-business hours. Maintain a clean branch environment and meet assigned production goals.
Required Qualifications
- Successful completion of high school diploma or GED
- A minimum of 2 years experience in cash handling and customer service
- Ability to operate routine office equipment
- Typing at 35 words per minute minimum
- Demonstrated ability to interpret and explain Credit Union policy and transactions posted to members' accounts and to adhere to policy
- Thorough knowledge of Credit Union services offered to membership and demonstrated ability to cross-sell/refer such services effectively
- Interpersonal skills to represent Credit Union positively in dealing with members and staff
- Ability to work well in a group environment
- Ability to exercise judgment, initiative, and tact in dealing with management, supervisors, members, and staff
- Professional, business-like appearance and manner
- Ability to maintain confidentiality
- Detail-oriented, accurate in a fast-paced environment, and adapt to change quickly
- Must be bondable
- Must be able to remain in a stationary position and occasionally move about the inside of the office and vault
- Ability to frequently move boxes weighing up to 50 pounds across the office for various needs
- Ability to communicate information and ideas so others will understand
- Ability to exchange accurate information in these situations
- Ability to position self to maintain files in file cabinets
- Ability to remain in a stationary position while assisting members (majority of workday)
- Travel to different worksites is required at times
- Must have reliable transportation
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