Branch Supervisor
On-siteCranberry Township, Pennsylvania, United States
Job Summary
Oversee daily branch operations, including scheduling, coaching, and supervising the team to achieve deposit growth and referral goals. Manage customer service standards by resolving complex complaints, handling sensitive relationships, and preventing fraud through independent decision-making. Perform essential teller duties such as opening accounts, processing wire transfers, and managing vault or ATM responsibilities while ensuring compliance with bank policies and security procedures. Prepare monthly branch reports and participate in special events to generate new business. Requires two years of financial institution experience and the ability to work evenings or weekends as needed.
Required Qualifications
- Highschool Diploma or Equivalent
- At least two years' experience in a financial institution
- Knowledge of principles and processes for providing customer and personal services
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
- Good interpersonal and supervisory skills
- Good written skills
- Proficient computer skills including word processing, spreadsheets, and changing technology
- Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources
- Knowledge of financial industry and bank dynamics, and a thorough knowledge of bank's products and services, and bank security and transaction policies
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things
- Monitoring/assessing performance of yourself and other individuals to make improvements or take corrective action
- Knowledge of Bank Secrecy Act regulations and all other regulatory, security and bank policies and procedures
- Must be able to stand occasionally
- Must be able to sit
- Must be able to talk
- Must be able to hear frequently
- Must be able to lift up to 20 lbs. occasionally
- Must be available to work evenings and/or weekends
- Must be available to attend remote meetings
- Must be available to travel
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