Branch Specialist
On-site · Vienna, West Virginia, United States
Job Summary
Branch Specialist greets members by phone and in person, determines service needs, and directs to appropriate areas. In DMV-offering locations, processes registrations and transactions per state regulations; provides TripTiks, maps, travel materials, and assists with hotel/car reservations. Sells AAA memberships, processes payments, upgrades memberships, and handles insurance payments with auto-renewal. Notary services are provided per Notary Association guidelines. Responsibilities include balancing cash, preparing deposits, cross-selling products, and handling travel-related transactions such as passport photos, IDP’s, and travel money. Requires basic computer literacy and the ability to multitask in a fast-paced branch environment with a commitment to high-quality customer service under QA standards.
Required Qualifications
- High School GED required
- 1-3 years Branch Specialist experience or related
- Basic computer literacy and data input skills
- Ability to operate basic office equipment
- Notary license within 1 year (Notary Public - National Notary Association)
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