Branch Specialist 3 EC
On-siteChillicothe, Ohio, United States
Job Summary
Greet members by phone and in person to determine service needs, either providing requested services or directing them appropriately. In locations with DMV license services, process transactions, resolve routine problems, and provide registration services while maintaining current knowledge of state regulations. Prepare TripTiks®, assist with hotel and car reservations, and promote AAA memberships while processing payments and upgrades. Handle insurance payments, passport photos, IDP issuance, Travel Money transactions, and merchandise sales. Balance and reconcile cash drawers, prepare daily deposits, and perform notary services per National Notary Association procedures. Identify cross-sell opportunities based on member product needs. Requires High School GED, 1-3 years of Branch Specialist experience, basic computer literacy, and valid notary license. Occasional travel to off-site meetings is required.
Required Qualifications
- High School GED
- 1-3 years Branch Specialist 1 and/or 2 or related experience
- Basic computer literacy and data input skills
- Ability to operate basic office equipment and perform basic accounting duties
- Ability to work quickly and handle multiple tasks or assignments on a daily basis
- Prior experience using State DMV licensing system
- Valid notary license
- National Notary Association certification
- Occasional travel to off-site business meetings or conferences
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