Branch Service Officer
On-siteKlamath Falls, Oregon, United States
Job Summary
Oversee daily operational activities within a branch, supervising a team of CSAs, CSS, and Universal CSRs while coordinating schedules and monitoring performance. Manage high-volume teller transactions including deposits, withdrawals, wire transfers, and cash shipments, ensuring accurate cash handling and vault balancing under dual custody. Resolve complex customer inquiries, disputes, and escalated needs while providing expert guidance on products, credit rules, and regulatory requirements. Lead compliance efforts by reviewing high-value transactions, validating CTR data, managing SAR referrals, and enforcing BSA/AML/KYC protocols to mitigate fraud risk. Coach staff on service standards, operational workflows, and regulatory adherence, while driving branch initiatives focused on relationship development and customer education.
Required Qualifications
- Minimum of 2 years in branch operations with strong knowledge of daily workflows and controls, including cash handling and a good balancing record
- Demonstrated supervisory capability in a financial services environment
- Proficiency across regulatory frameworks (BSA/AML/KYC/CIP; Reg CC/E/DD/Z; GLBA; UDAAP)
- Confident decision making in high risk or time sensitive scenarios
- Exceptional communication, leadership, and customer service skills
- Computer knowledge and familiarity with Microsoft Word, Excel, Outlook, and experience using ten-key by touch
- Successful completion of a high school diploma or GED
- Lifting (up to 30 Pounds)
- Sitting
- Walking
- Standing
- Finger dexterity
- Interaction with staff and customers
- Act on own initiative
- Work unsupervised to meet deadlines/demands
- Problem-solving
- Occasional exposure to noise, hazards, fumes, dust or odors associated with office location and external influences
- Potentially hazardous conditions associated with financial institutions, i.e. robbery, kidnap, extortion, etc.
- This position is not allowed to work remotely
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