Branch Service Manager/Team Leader
$52,770–$97,989 year
On-siteRaymond, Washington, United States
EXPIREDRaymond, Washington, United StatesOn-siteFull Time$52,770–$97,989 yearHigh School Or Equivalent
Full TimeHigh School Or Equivalent
Job Summary
Manage branch operations, supervise full-time staff, and oversee budget and cost management while proactively engaging in community business development. Directly assist members as a Member Service Associate, Personal Financial Representative, and Sr. PFR by fluidly transitioning between tasks, solving member concerns, and deepening relationships through outbound calls and referrals. Train and mentor team members, handle complex account openings and lending applications, and ensure strict adherence to safety, security, and regulatory policies including audits and cash handling procedures.
Required Qualifications
- High School Degree
- Two-year degree in related field
- At least one (1) year of lending and account opening experience
- At least one (1) year of management experience
- At least two (2) years of financial industry experience
- At least one (1) year of customer service experience
- Sales/relationship building experience
- Notary Public
- Some travel
- Proficient with varying levels of technology
- Professional written and verbal communication
- Ability to ask open-end and clarifying questions to understand member needs and deepen relationships
- Display professional interpersonal skills to relate effectively to members, the public, colleagues, and all levels of leadership
- Respect and support all areas of diversity in the workplace and our membership
- Complete assigned training programs in timely and accurate manner
- Participate in and support a team environment
- Meet or exceed established service levels, job performance, and organizational goals
- Constantly adapt to changing priorities with a positive attitude
- Ability to prioritize tasks, delegating when appropriate
- Perform their jobs to a reasonable, acceptable standard, which includes attentiveness to detail, timeliness, and quality of work
- Exercises the utmost discretion and sensitivity when assisting with member transactions
- Leadership Core Competencies: Leading Others
- Leadership Core Competencies: Developing Others
- Leadership Core Competencies: Emotional Intelligence
- Leadership Core Competencies: Social Responsibility
- Leadership Core Competencies: Performance & Results Orientation
- Must be able to pass a pre-employment credit/background check
- Report for work on time and maintain a schedule of regular attendance
Desired Qualifications
- Two-year degree in related field preferred
- Cash handling experience preferred
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