Branch Sales and Service RRT
On-siteCoral Gables, Florida, United States
Job Summary
Manage customer experience by identifying opportunities to improve financial wellbeing, increase share of wallet, and drive loyalty through proactive sales and service activities. Conduct outbound calling, service-to-sales interactions, appointment setting, and lobby engagement to deliver a full PNC conversation with every client. Collaborate with ecosystem partners to acquire, expand, and retain relationships while educating customers on managing financial transactions via technology. Apply product knowledge to solve customer problems effectively and manage risk through adherence to policies and procedures. Ensure teller and branch daily operations are completed efficiently and accurately. Bilingual in Spanish preferred.
Required Qualifications
- Bilingual in Spanish
- 1+ years of related experience
- Comparable combination of education, job specific certification(s), and experience (including military service) in lieu of a degree
Desired Qualifications
- Accountability
- Banking
- Client Loyalty
- Customer Experience (CX)
- Customer Service
- Identifying Opportunities
- Leveraging Technology
- Proactive Sales
- Banking Products
- Digital Awareness
- Effective Communications
- Managing Multiple Priorities
- Matrix Management
- Problem Solving
- Prospecting
- Retail Lending
- Selling
- Understanding Customer Needs
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.