Branch Operations Specialist or Branch Operations Officer

Conduct daily branch operations by scheduling staff, managing employee schedules, and performing teller duties such as opening new accounts and processing large transactions. Review reports, approve exceptions within established limits, and ensure compliance with all banking policies and security procedures. Provide operational guidance, training, and development to up to five staff members while assessing performance and supporting the Branch Manager. Actively listen to clients, resolve escalated service concerns, and partner with leadership on customer retention and promotional activities. Manage client matters in the Branch Manager's absence and maintain accurate documentation for regulatory requirements.