Branch Operations Specialist
On-site · Napoleon, Ohio, United States
Job Summary
Branch Operations Specialist at Civista Bank ensures adherence to branch operations guidelines and smooth system performance while delivering an exceptional customer experience. Responsibilities include processing transactions, building relationships, assessing customer needs, referring partners, and growing product knowledge to solve daily banking needs. The role involves managing audits, retention of operational materials, and understanding consumer lending processes, with emphasis on compliance, policies, and daily personal growth through learning and adapting to new procedures. Strong communication, attention to detail, and ability to work under deadlines are essential; travel may be involved.
Required Qualifications
- Minimum 2 or 3 years' experience in branch banking environment
- Must be knowledgeable in all areas of operations; including customer service, new accounts, and lending
- Excellent oral, written and presentation skills
- Detail oriented with the ability to work under deadlines with frequent interruptions
- Associate's Degree preferred
- High School diploma or equivalent required
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