Branch Operations Manager, Newton Centre, MA
$38,250–$64,000 year
On-site · Newton Center, Massachusetts, United States
Job Summary
Branch Operations Manager responsible for ensuring efficient and secure branch operations, delivering exceptional customer experiences, managing cash handling and audits, overseeing lobby management, building customer relationships, and leveraging digital tools to enhance self-service options. Leads risk controls, compliance with policies and regulatory requirements, and supports nearby branches as needed. Emphasizes data-driven decision making, staff development, and delivering a welcoming banking environment.
Required Qualifications
- High school diploma or GED - Required
- 3+ Years Demonstrated successful experience in branch banking or a related operations/support function - Required
- (OR) 12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Branch Operations Manager role - Required
- 18+ Months Cash handling experience - Required
- 18+ Months Customer service experience within a high volume, fast paced and constantly changing environment - Required
- Proficient in cash handling and maintaining audit logs
- Excellent customer service skills and a passion for helping others
- Proven ability to build relationships and enhance customer experience
- Strong problem-solving skills with a proactive approach to issue resolution
- Proficient in using digital tools and technology to enhance customer engagement
- Ability to make data-driven decisions to improve operational outcomes
- Strong knowledge of company policy, compliance regulations, risk management and loss prevention
- Ability to work in a fast-paced environment and manage multiple priorities
- Excellent communication, consultative and influence skills both verbal and written
- Self-motivated to succeed in a goal driven environment
- Ability to interact with integrity and professionalism with customers and employees
- Computer proficiency and basic math skills
- Ability to work branch hours, which can include weekends and evenings
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