Branch Operations Manager Kuykendahl
On-siteSpring, Texas, United States
Job Summary
Lead and supervise risk and operations of teller functions to deliver exceptional customer service and ensure timely, compliant completion. Manage the daily schedule and operations of the teller line, making decisions to resolve issues under regional banking management direction. Perform operational and customer support tasks while coaching, motivating, and developing a diverse team of direct reports. Provide feedback on performance management processes and collaborate with branch employees and mid-level managers. Handle customer concerns and complaints, and assist customers without taking applications or negotiating dwelling secured transactions. Work a schedule that may include most Saturdays. This role is part of the Consumer Banking and Lending division within Wells Fargo's National Branch Network.
Required Qualifications
- 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 1+ years of Leadership experience
- Ability to work a schedule that may include most Saturdays
- Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies
- The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness, and criminal background standards
- A current credit report will be used to assess your financial responsibility and credit fitness
- Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary
- Drug and Alcohol Policy: Wells Fargo maintains a drug free workplace
Desired Qualifications
- Leadership skills including the ability to build, develop, and motivate a diverse work team
- Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
- Customer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environment
- Ability to educate and connect customers to technology and share the value of mobile banking options
- Ability to interact with integrity and professionalism with customers and employees
- Knowledge and understanding of laws and regulations pertaining to the banking industry
- Knowledge and understanding of retail compliance controls, risk management, and loss prevention
- Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills
- Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting
- Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
- Cash handling experience
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