Branch Operations Manager
On-siteCorinth, Texas, United States
Corinth, Texas, United StatesOn-siteFull Time
Full Time
Job Summary
Manage all operational functions and ensure compliance with bank policies, procedures, and regulations. Direct staff development through hiring, training, coaching, scheduling, and performance evaluations. Perform teller and new account functions, maintain cash levels, conduct daily counts and audits, and balance the vault. Educate customers on fraud prevention, monitor and complete CTRs daily, and order branch supplies. Promote PointBank's community image, attend required training, and suggest operational improvements. Accept periodic cross-training and work in other branches as needed.
Required Qualifications
- Non-Exempt under the FLSA
- Management of all operational functions
- Ensuring compliance with all bank policies, procedures and regulations
- Controls to minimize and prevent risk, liability and loss
- Management and development of branch staff
- Hiring
- Training
- Coaching
- Scheduling
- Supervision
- Counseling
- Evaluations
- Pay reviews
- Terminations
- Prompt, efficient, and friendly service to customers
- Assisting customers with their banking needs
- Answering questions
- Resolving problem situations
- Taking advantage of sales or referral opportunities
- Motivation of employees to make sales, cross-sales and referrals
- Participation in sales or marketing campaigns or initiatives
- Meeting individual and branch goals
- Meeting overall bank goals and objectives
- Documentation of all activity in CRM
- Performing all teller and new account functions
- Compliance with bank policies and procedures
- Knowledge and job skills required to open, close, service and support all accounts, products and services offered by PointBank
- Maintaining cash levels for the branch
- Balancing branch cash
- Ordering/selling cash to/from Fed for the branch
- All branch cash counts and audits
- Educating customers regarding identity fraud, phishing scams, etc.
- Informing customers that the bank will never ask for confidential information via text, email, etc.
- Monitoring, reviewing and completing all CTRs for the branch daily
- Ensuring CTRs are submitted by deadline
- Balancing vault
- Responsible for vault transactions between vault and tellers
- Ordering branch supplies
- Maintaining professional appearance of the inside and outside of the Branch
- Reporting to the Facilities Manager of any maintenance, landscaping, or housekeeping needs
- Promoting a positive image for PointBank in the community
- Attending all meetings
- Completing all training required to ensure regulatory compliance
- Compliance with all applicable Federal and State regulations and guidance
- Compliance with all applicable BSA/AML/OFAC policies and procedures
- Participation in required training
- Identification of suspicious activity
- Making suggestions to improve branch/departmental operations and overall bank
- Accepting periodic cross-training
- Working in other branches if needed
- Light to Medium work-Exerting up to 50 pounds of force occasionally, and/or up to 10 pounds of force frequently to lift, carry, push, pull or otherwise move objects, including the human body
- Stooping/Crouching
- Standing/Walking
- Pushing/Pulling/Lifting
- Close Visual Acuity
- Interpreting Data
- Problem Solving
- Making Decisions
- Organizing
- Inside environmental conditions
- Outside environmental conditions when working with ATMs/ITMs or when traveling to required bank meetings and training sessions
- Local travel as required when working with ATMs/ITMs or when traveling to required bank meetings and training sessions
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