Branch Operations Lead - Stafford Embrey Mill - Stafford, VA

Lead branch operations in a Chase branch, collaborating with the Branch Manager to deliver exceptional client experiences. Responsibilities include greeting and assisting clients with transactions, managing lobby flow, scheduling meetings, leading cash operations (cash vault, ATM), ensuring adherence to bank policies and procedures, supporting loss control, audits, and compliance, educating and coordinating with the branch team, and promoting self-service options to customers. The role emphasizes building trusted client relationships, clear communication, and maintaining operational excellence in a fast-paced, client-focused banking environment. This position requires leadership, attention to detail, and the ability to work weekend/evening hours, with training and travel as needed.